Motherís Day celebration with Vanessa Robinson
• Dealership Group: DCH/Lithia Motors
• General Manager: Alfred Khouri
• Full-time employees: 52
• 2014 new-vehicle sales: 1,105, up 2%
• 2014 used-vehicle sales: 550, up 13%
• Cool perk: iPads for Audi-certified techs and sales reps
• Employee benefit: Department victory dinners
• Khouri on a change made in response to staff request: "We added massage chairs in the service waiting area. The staffer who suggested it was rewarded with a one-day pass for two to a spa."
• Khouri on hiring: "We prefer hiring from outside the auto industry. Candidates usually come in with a high level of enthusiasm, and it minimizes the import of automotive bad habits."