The Marines visited Faulkner Honda as part of the annual Toys for Tots parade the dealership sponsors.
• Dealership Group: The Faulkner Organization
• General Manager: Don Perry
• Full-time employees: 86
• 2014 new-vehicle sales: 1,751, down 14%
• 2014 used-vehicle sales: 1,519, down 1.3%
• Cool perk: The last day of every month is Wings Day. All departments are provided a variety of chicken wings as a thank you for all hands being on deck to close the month.
• Employee benefit: Every month, the managers from each department elect a salesperson of the month. The selection is based on things other than just production, such as customer satisfaction, setting first service appointments for customers and doing things the "Faulkner Way," which includes helping fellow salespeople, acting as a leader and projecting a positive attitude.
• Brad Wright, general sales manager, on an example of promoting from within: "It's hard to cite just one example in that we have had so many. But one does stand out - Matt Smith. Matt started here as a salesperson and quickly rose to the top of our sales floor. His successes were rewarded through a series of promotions from sales manager and general sales manager of Faulkner Honda and then general manager of Faulkner Subaru. Matt is now the president of Faulkner Subaru and Faulkner Nissan of Harrisburg. Fun fact: Both dealerships have had turns on Automotive News' Best Dealerships To Work For in 2013, 2014 and 2015."
• Wright on supporting charities: "We base our decision regarding charitable giving in large part on the impact they have with respect to the local community. Many charities are brought to us by our customers for consideration, and we take it very seriously. Often, the final decision comes down to our ability to offer our employees the opportunity to have direct involvement with the charity, not just cutting a check for a good cause. It's all about giving back."
• Wright on a change made in response to staff request: "Justin Monn, one of our parts employees, recognized a problem we have been experiencing with respect to the airbag recall and customer frustration with the process outlined by American Honda. Justin came up with a cost-effective solution which utilizes our current data management system. He suggested that we create a ‘special order request card' for each recall customer within the DMS, which would link to the customer's information and VIN. Once the recall part arrives and is received into our inventory, the system automatically notifies the customer both by email and phone message. This alert triggers the customer to schedule an appointment. We are in the beginning stages of implementation, and all signs point to a great solution to a big problem. Justin received a gift card to an establishment of his choice for his efforts."