Service counter

Service snapshots
A midyear report compiled by the National Automobile Dealers Association provides a financial profile of franchised U.S. new-vehicle dealerships in the first half of the year. Among the fixed ops snapshots:
  • Service and parts accounted for 12.2% of total dealership sales dollars.
  • The nation's 16,794 franchised dealerships wrote more than 155 million repair orders — an average of 9,246 tickets per store.
  • Dealership service and parts sales totaled more than $58.4 billion, not including some body shop sales.
  • Dealerships employed 267,125 service technicians (including body shop techs) and had more than $6.61 billion worth of parts inventory.
Source: NADA Data 2018: Midyear Report
Moving averages
Service, parts and body shop sales grew year over year for the average light-vehicle dealership in the first 6 months of 2018.
  2018 2017 2016
Fixed ops sales $3,672,762 $3,575,298 $3,490,214
Fixed ops sales as % of total dealership sales 12.20% 12.10% 11.80%
Fixed ops gross as % of total gross 49.10% 48.50% 46.80%
Warranty work as % of fixed ops sales 18.10% 18.80% 17.80%
Source: NADA Data 2018: Midyear Report
Profile view
More figures about the average dealership's service and parts operations through mid-2018
Total service and parts sales $3,477,529
Total gross profit as % of service and parts sales 46.20%
Total net profit as % of service and parts sales 16.50%
Repair orders written 9,246
Service and parts sales per customer repair order $294
Service and parts sales per warranty repair order $356
Number of technicians (including body shop) 16
Parts sales per service labor sale $1.58
Total parts inventory $394,113
Average customer mechanical labor rate $118
Source: NADA Data 2018: Midyear Report
Sales force
Dealerships' total service and parts sales, in billions of dollars, in the first half of 2018
Service labor sales   Parts sales
Customer mechanical $10.44   Wholesale $9.26
Warranty $4.92   Customer mechanical $9.02
Reconditioning $4.48   Warranty $6.22
Customer body $2.01   Reconditioning $3.14
Sublet to other repairers $1.90   Customer body $1.82
Other $2.02   Counter $1.48
Total $25.77   Other $3.52
      Total* $34.47
*Because of rounding, subtotals don't add up to total.
Source: NADA Data 2018: Midyear Report
Tags:

25

Shares

ATTENTION COMMENTERS: Over the last few months, Automotive News has monitored a significant increase in the number of personal attacks and abusive comments on our site. We encourage our readers to voice their opinions and argue their points. We expect disagreement. We do not expect our readers to turn on each other. We will be aggressively deleting all comments that personally attack another poster, or an article author, even if the comment is otherwise a well-argued observation. If we see repeated behavior, we will ban the commenter. Please help us maintain a civil level of discourse.


Email Newsletters
  • General newsletters
  • (Weekdays)
  • (Mondays)
  • (As needed)
  • Video newscasts
  • (Weekdays)
  • (Weekdays)
  • (Saturdays)
  • Special interest newsletters
  • (Thursdays)
  • (Tuesdays)
  • (Monthly)
  • (Monthly)
  • (Wednesdays)
  • (Bimonthly)
  • Special reports
  • (As needed)
  • (As needed)
  • Communication preferences
  • You can unsubscribe at any time through links in these emails. For more information, see our Privacy Policy.