Best Practices

Sales, service and the occasional wedding

Lexus Escondido in California is the centerpiece of a 326,000-square-foot facility that includes a restaurant, art gallery and event space.

Best Practices Digital Edition Best Practices Supplement
Our Best Practices and Next Practices supplements explore success stories of auto dealers around the country who have implemented best practices within their dealerships.

Loss inspires drive for employee wellness

Peer encouragement, and some health scares, have led staffers at a Sam Pack Ford dealership in Texas to embrace wellness programs.

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Tailgate party helps dealer score points

By celebrating high school sports with an annual tailgate party, Mel Hambelton Ford shines a bright spotlight on student athletes, musicians and dancers -- and strengthens its ties with customers.

LAcarGuy's racing videos strike a chord

California dealer Mike Sullivan, the self-branded LAcarGuy, has headed to the track to promote his Porsche of South Bay store. He's racing in a Porsche Cayman GT4 Clubsport series and taking his customers along for the ride in his Weekend Warriors web video series.

Elite brands give dealership group a halo

Park Place Premier Collection finds opportunities to show off eye-popping Rolls, Bentley, McLaren and Maserati models at auto shows, charity events and at a supercar showcase each fall.

Store guarantees job applicants an interview

Patrick DeBruler was in the middle of a rough patch when he walked into Champion Chevrolet of Avon, Ind., last summer to pick up a job application. It proved to be just the break he needed.

Dealer makes waiting customers stew

When Carlos and Laurie Liriano moved from Louisiana to the heart of Texas, they brought along with them their taste for New Orleans hospitality -- and their gumbo recipes.

A spa with a service bay

It's easy to mistake the amenities at Big Two Toyota in Chandler, Ariz., for those at a high-end resort and spa.

UPDATED: 11:05 am ET -- Correction
Kunes lets its people promote themselves

Kunes Country Auto Group encourages salespeople to develop their personal social media presence, and gives them the resources to do so.

Defensive driving fuels Kia store offensive

Part defensive driving course, part unofficial r&d lab, part business opportunity. There's really no downside to the B.R.A.K.E.S. program at Hendrick Kia of Concord, in North Carolina, as Service Manager Karri Carbon sees it.

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