Columnists

KEITH CRAIN

Enjoy the performance, while you can

Whether governments like it or not, customers still have an obsession with performance.

ANDREW CHIEN | JENNIFER WONG

Being prepared for when consumers change their minds

The move away from cars creates another level of uncertainty in a highly uncertain automotive landscape, one that places a premium on product agility and the ability to shift product portfolios quickly.

JEREMY JACOBS

How to keep service customers coming back to your dealership

Industry consultants offers five commandments to dealerships for boosting service customer loyalty, retention.

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MORE COLUMNIST NEWS EDITORIALS BLOGS

COMMENTARY: Keith Crain
You'll need lots of insurance

Autonomous vehicles testing in real-world conditions have been in a number of accidents in recent months. It will take a long time before we fully understand liability and culpability in these cases.


COMMENTARY: Morry Markowitz
Fuel-cell revolution is already happening

Fuel cells are powering our commercial transportation space today in a range of applications, and all these burgeoning vehicle markets are leading to growth in the hydrogen infrastructure needed to support them.


COMMENTARY:
Why worry about Chinese vehicles? They're affordable

A day spent at a test track near Beijing driving 10 vehicles from local brands convinced me that European and American volume automakers should be aware of some cars and compact crossovers that could be coming soon from China's automakers.


COMMENTARY: Keith Crain
Import tariffs make no sense

The U.S. may be running trade imbalances with many nations, but the auto industry is not the source of the problem.


GUEST COMMENTARY: John Boesel
Suppliers don't want fuel economy rollback

If the U.S. government refuses to lead on fuel economy standards, American companies will have a hard time leading the world's rush toward cleaner, more efficient vehicles, says the CEO of Calstart.


COMMENTARY: Keith Crain
We need to slow way down

Self-driving cars and electric vehicles may become popular in the future, but there is still a lot to be learned about both technologies — and much to be proven. The question in both cases is how the industry should go about proving that they are ready for prime time.


COMMENTARY: Keith Crain
Just in time isn't foolproof

It does not seem that long ago that the world marveled at the Japanese system known as just-in-time manufacturing. As more troubles have occurred in supplier plants, its clear that the process isn't without problems.


COMMENTARY: James B. Treece
Got any leads on that profit statement?

Providing sales leads to dealerships is hardly new. Third-party companies have done it for years, if not decades. But first-quarter earnings statements from four publicly traded lead providers — TrueCar, CarGurus, Cars.com and AutoWeb — read at times like statements from Internet startups.


COMMENTARY: Keith Crain
Everyone finds the hidden jewels

My guess is that it has been going on for years — new-car dealers have been making more money on used cars than new. It has been the industry's great secret.


COMMENTARY: Douglas A. Bolduc
A quest to ban banality

Former BMW chief designer Chris Bangle has strong feelings about the future of car design. He believes companies should be doing more to stand out from their rivals. This includes doing away with something he was once in charge of at his former employer: establishing a common design language for the entire brand.


COMMENTARY: Keith Crain
Are there too many choices?

It is almost as if you have too many choices for where to spend your motoring dollar. If you are completely confused then the answer might be a subscription.

UPDATED: 4/30/18 11:22 am ET - corrected
COMMENTARY: James B. Treece
DMS vendors are entering a new era of competition

As the dust settles from the 2018 NADA Show, it's increasingly clear we are entering a new era of competition among dealership management system vendors.


COMMENTARY: Shiraz Ahmed
Inside the Model 3: An ego?

It is no secret that some auto analysts, investors and journalists view Tesla CEO Elon Musk as something of a tech world P.T. Barnum. But there's one area where Musk can't hide behind jokes: inside the guts of his vehicles.


COMMENTARY: Keith Crain
Have they gone crazy on EVs?

Except in China, where government rules and objectives are easier to implement and enforce, electric vehicles seem to be headed for a disastrous conclusion.


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