Fixed Ops Journal

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Dealership's quick service assembly line is weapon against aftermarket


02/19/2018

Motorcars Honda has blended cutting-edge innovations with assembly line technology to offer ultrafast service — a recipe the dealership's owners are preparing to sell to other dealers nationwide.

Dealership quick service emphasize, but don't advertise, time over price
2/19/2018
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Navigating the quick service obstacle course
2/19/2018
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Honda store's push to 'pull' cars through service

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MORE FIXEDOPS NEWS RESOURCES RECALLS COLUMNS
LETTER TO THE EDITOR
First service visit: Who cares?

About two years ago, I leased an Acura MDX. I do not remember whether people at the dealership asked me about scheduling a service visit. If they did, I would have said no.

LETTER TO THE EDITOR
Industry's bitter pill

The writer of a December letter to the editor seemed to imply that young people should flock to become service technicians if they are not in tune with four years of college.

LETTER TO THE EDITOR
Accessories benefits

The first and most important point I have used in getting successful aftermarket sales is making sure that the people selling the products believe they will provide a benefit to the customer (“Auto add-ons,” December).

LETTER TO THE EDITOR
Missed add-on opportunities

Accessories sales not only should be incentivized for every dealership employee, as mentioned in the December article “Auto add-ons,” but all departments should be having that conversation with the customer.

LETTER TO THE EDITOR
EVs and dealerships

After reading the cover story in the December issue, “Electrical storm,” I am not so pessimistic about the impact of electric vehicles on fixed ops revenue, at least in the intermediate term.

Promotion guarantees Saab 'parts for life'

A new parts warranty for the 350,000 Saabs still on the road in North America is intended to keep Saab service centers — and the vehicles themselves — from vanishing. The initiative also could offer ideas to active automakers about holding onto service customers.

Software helping dealers manage loaners

Managing a loaner fleet requires service departments to maintain an adequate supply of cars and trucks, and prevent customers from keeping loaner vehicles too long or otherwise abusing the system. Software vendors are helping dealerships automate their loaner processes.

What the future of service looks like

If I were designing the service department of the future, I would look at where customers spend money on their vehicles away from my dealership: tire services, detail shops and fast oil change joints.

The hurdles of fixing automated vehicles

Automakers, dealers, industry groups and academics agree that a significant gap exists in education and marketing of careers for automated vehicle service technicians.


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