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Survey suggests deep job dissatisfaction, discontent with flat-rate pay


12/17/2018

A new survey of 35,000 dealership service technicians concludes that techs are unhappy with their jobs, and especially with their flat-rate pay plans.

Service customers to dealership shops: Text me, please
12/17/2018
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Shop talk
12/17/2018
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Before selling cars, the Kari family opened a bicycle garage in the late 1920s that expanded to vehicle maintenance and repair. As this late 1920s photo shows, the family also sold gasoline: 16.6 cents a gallon.

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5 minutes with Jordan Hettinga, general manager, parts and accessories, eBay Motors

Jordan Hettinga oversees initiatives that are designed to make it faster, easier and less labor-intensive for new-vehicle dealerships to sell original equipment replacement and repair parts in the eBay online marketplace. Hettinger, previously an executive with Snap-On Tools, says he aims to help dealers keep turning their parts departments' inventory.

Flat-rate pay system continues to divide dealers and technicians

The flat-rate pay system, which assigns specific amounts of time to do vehicle repair and maintenance work, was a key issue in last year's strike of service technicians at Chicago-area auto dealerships. Flat-rate is a blessing to techs who can regularly beat “book times,” but a curse to others who can't always complete jobs in the allotted times.

Rules of replacement

A new law in Rhode Island toughens that state's regulation of the use of aftermarket parts in collision repairs. Several other states similarly limit aftermarket parts in vehicle repairs paid for by insurance companies, often by requiring notification and consent of the vehicle owner.


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