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Walkaround contests, where salespeople show off their deep knowledge of the vehicles on the showroom floor, are anachronisms and should go away.
Few consumers who visited a dealership service department think the process needs a major overhaul, a survey found.
Manheim has wrapped up a three-year, $100 million high-tech makeover of its physical auctions, re-engineering every process and replacing old technology.
A small percentage of car shoppers say negotiations over prices and terms could be handled better, and even fewer feel that way about the presentation of F&I products.
TradeRev-H, an enhanced version of the Canada-based TradeRev app for one-hour online auctions, can change how vehicle inspections are done.
ADESA is aggressively enhancing its online auctions -- through technology, analytics and machine learning -- in an effort to maintain its lead in private-label sales.
TradeRev-H, an enhanced version of the TradeRev app for one-hour online auctions, can change how vehicle inspections are done.
In a survey, 85 percent of respondents said they expect to go to the dealership for service after their warranty expires, mainly because “they know my vehicle.”
Market Scan's database powers many of the companies that are enabling online transactions, whether on dealership sites or independent apps.
Here is how Market Scan helps lenders know how best to structure their deals to win the business without overpaying.
When car shoppers are quoted a monthly payment online nowadays, most of the time, that is what they're actually going to pay, an online survey found.
If credit unions want to finance vehicles for ride-sharing or subscription services someday, they are being urged to start leasing now.
There may be an opportunity for dealerships to extend their vehicle-financing business into the financing of expensive repairs, an online survey found.
CarMax, long the volume giant in the used-car market, also leads its rivals in profits and margins -- but challengers, however far behind, are on the rise.
The sale of a 2017 Mercedes-Benz G550 for $239,500 in late April shows how ACV Auctions, an app-enabled dealer-to-dealer auction platform, has matured.
Providing sales leads to dealerships is hardly new. Third-party companies have done it for years, if not decades. But first-quarter earnings statements from four publicly traded lead providers — TrueCar, CarGurus, Cars.
Net income at KAR Auction Services, parent of ADESA auctions, jumped 30 percent in the first quarter largely on a sharp drop in income taxes.
Volvo Car USA has unveiled special incentives in partnership with the Costco Auto Program that mirror ones it offered last summer.
The average U.S. light-vehicle dealership did a good job managing its fixed operations department last year, figures from NADA Data 2018 indicate.
As the dust settles from the 2018 NADA Show, it's increasingly clear we are entering a new era of competition among dealership management system vendors.
At the 2018 NADA Show, several vendors demonstrated appraisal tools that promise to take the guesswork out of how much a dealership should offer for a trade-in.
NADA Data figures showing that the average franchised dealership lost money on used cars in 2017 may overstate the case, but the squeezing of margins is real.
Diversified Japanese auto supplier Aisin Seiki's operating profit rose nearly 3 percent to $641 million in the fiscal fourth quarter that ended March 31.
Denso's net income jumped 24 percent to $3.02 billion in the just-ended fiscal year, on rising vehicle production levels around the globe and cost-cutting efforts.
CDK Global's net jumped 24 percent to $96.1 million for the quarter ended March 31, on strong earnings from North American and international subscription services.
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