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Increased service sales by conducting service drive walkarounds and improving communication with customers; improved customer satisfaction by investing in technician training
In the last year, more than tripled service department profit by more than doubling labor hours per ticket and by performing inspections intended to show customers worn parts on their vehicles
The I-Pace marks JLR's arrival as a first-rate engineering organization.
Jaguar is winning lots of praise for its I-Pace battery-electric vehicle, but how can it turn all those good vibes into sales? It won't be easy.
The chat feature on most dealership websites, as it pertains to fixed ops, could use an overhaul.
When General Motors launches its certified collision repair program for dealerships and independent shops this summer, it will use the lessons learned from the Cadillac Aluminum Repair Network it rolled out two years ago.
Dealerships are poised to gain a larger share of the collision repair market, as growing complexity of vehicles demands better-trained service technicians, factory parts and equipment.
Authenticity is crucially important for the next Defender. Building the iconic off-roader in its spiritual home will add appeal to JLR's most important vehicle launch yet.
Fiat Chrysler Automobiles left a few unanswered questions about trucks and powertrains last week when it shared a five-year product plan and business outlook.
Carried by Jeep, sales by FCA US rose 11 percent in May to 214,294 vehicles. Three recently redesigned Jeep models -- the Wrangler, Cherokee and Compass -- powered the company to its best showing since May 2004.
Fiat Chrysler's plan for the Ram brand to re-enter the midsize pickup market returns the company to the segment it invented in the mid-1980s.
Tata has defied critics since buying the celebrated British brands from Ford Motor Co., turning them into one of the biggest automotive success stories in recent memory.
Like nearly all automotive success stories, Jaguar Land Rover's resurgence is rooted in engineering and design, but its previous owner, Ford, also deserves some credit.
If consumers embrace General Motors' four-cylinder engine in the next-generation Chevrolet Silverado and GMC Sierra pickups, GM will have Ford to thank.
A new 2.0-liter turbo-four engine, more gears in the transmission, close attention to aerodynamics and greater use of lightweight materials helped give the redesigned 2018 Jeep Wrangler JL a nice bump in fuel economy.
As Lear's new CEO, Ray Scott is focused on fusing the company's traditional seating business with its growing portfolio of electronics technologies.
The hard work is not killing cars. It's finding new and creative ways to make them appealing.
Has Bosch really cracked the code and figured out how to take harmful diesel emissions off the table by simply tweaking the turbocharger and by closely controlling the temperature of the air entering the engine?
Cadillac's next all-new vehicle -- the XT6 -- is taking shape and taking to the road for testing.
David Filipe, vice president of Ford's powertrain engineering, confirmed that Ford's new 1.5-liter three-cylinder with cylinder deactivation will be offered in the U.S.
The auto industry is finally getting traction on its quest to make 95 RON octane gasoline -- basically the same grade as Europe's regular and the lowest grade of premium here -- the new regular in the United States.
For the first time in more than a century, Ford will offer a vehicle in the U.S. with an engine that can run on two cylinders.
As part of a new program called "Fixed Right First Time," Nissan has created what it calls its Last Line Defense Team.
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