A new survey of 35,000 dealership service technicians concludes that techs are unhappy with their jobs, and especially with their flat-rate pay plans.
Service customers greatly prefer that dealership shops notify them by text message when their cars or trucks are ready, a new survey suggests.
When customers bring their vehicle to a dealership for maintenance or repair, most still wait in the service lounge until their car or truck is ready, a new survey suggests.
Our special report in this issue of Fixed Ops Journal looks at "tools of the trade" —some of the hardware and software products that are designed to help dealership service departments run more efficiently, make more money and serve customers better.
U.S. dealership executives give low marks to pricing and training in automakers' accessories sales programs, according to a new survey.
GM's new collision repair network, scheduled to launch next year, pushes back on insurers.
Most new-vehicle dealerships in the United States don't run body shops. But hundreds more dealerships have gotten into the collision repair game in recent years -- even as others have dropped out -- and that trend appears likely to continue.
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