Our Staff

David Kushma

Editor, Fixed Ops Journal
Phone: 313-446-0312
E-Mail: dkushma@crain.com
CLICK HERE to see our entire staff list

Recent authored articles

Luxury-brand owners get more options than waiting in the lounge

When customers bring their vehicle to a dealership for maintenance or repair, most still wait in the service lounge until their car or truck is ready, a new survey suggests.

We present some of our favorite tools -- now let's hear about yours

Our special report in this issue of Fixed Ops Journal looks at "tools of the trade" —some of the hardware and software products that are designed to help dealership service departments run more efficiently, make more money and serve customers better.

Automakers' accessories sales programs draw criticism

U.S. dealership executives give low marks to pricing and training in automakers' accessories sales programs, according to a new survey.

GM network targets 'streamlined' repairs

GM's new collision repair network, scheduled to launch next year, pushes back on insurers.

Lack of dealership techs raises question: Where are the women?

Most new-vehicle dealerships in the United States don't run body shops. But hundreds more dealerships have gotten into the collision repair game in recent years -- even as others have dropped out -- and that trend appears likely to continue.

Managing loaner fleet efficiently is critical for service departments

How efficiently a dealership runs its loaner fleet can have a big impact on both service customers' satisfaction and the bottom line. Dealerware is a software package that enables dealerships to manage their loaner fleets digitally.

Collision repair presents opportunities, obstacles to dealerships

Most new-vehicle dealerships in the United States don't run body shops. But hundreds more dealerships have gotten into the collision repair game in recent years -- even as others have dropped out -- and that trend appears likely to continue.


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