Our Staff

David Kushma

Editor, Fixed Ops Journal
Phone: 313-446-0312
E-Mail: dkushma@crain.com
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Recent authored articles

Survey suggests deep job dissatisfaction, discontent with flat-rate pay

A new survey of 35,000 dealership service technicians concludes that techs are unhappy with their jobs, and especially with their flat-rate pay plans.

Service customers to dealership shops: Text me, please

Service customers greatly prefer that dealership shops notify them by text message when their cars or trucks are ready, a new survey suggests.

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