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Hannah Lutz

Finance & Insurance Editor, Mobility reporter
Address: 1155 Gratiot Ave.
48207 Detroit, Mich.
Follow: Twitter Hannah Lutz RSS feed
Phone: 313-446-1601
E-Mail: hlutz@crain.com
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Recent authored articles

More changes for Chase Auto

Chase Auto has handed responsibility for direct lending to its chief marketing officer, part of an effort to unify its customer-facing business and present services beyond traditional auto lending.

Revived credit business helps GM finance its future

GM Financial is expected to serve as a fount of profits for General Motors to fund investments in emerging technologies.

Used-vehicle sales drive dealership

As new-vehicle sales slow and margins continue to tighten, the used-car department may be the center of the dealership's "wheel of fortune."

Lenders, dealers plant foot in future with online used-vehicle retailers

Industry leaders are making their bets on the used-vehicle space.

Hyundai Capital America aims to hang up, get lean

Increasing efficiencies and maintaining a healthy portfolio rank high on Hyundai Capital's 2019 to-do list, says Ross Williams, the captive's CEO.

Chrysler Capital originations rise amid buyout talks

Loan and lease originations at Santander Consumer USA's Chrysler Capital unit climbed in the third quarter as talks continue with Fiat Chrysler Automobiles about the automaker's plan to form its own finance arm.

GM Financial starts payouts to parent

For the first time in its eight-year history, GM Financial has paid a hefty dividend to its parent, General Motors.

AutoNation digs deeper into online sales

AutoNation's $50 million investment in online used-vehicle retailer Vroom could someday lead to a strategic partnership. But for now, it's solely an investment.

AutoNation posts rise in net income, invests in online retailer Vroom

AutoNation's third-quarter net income rose on gains in the company's parts and service, used-vehicle and F&I businesses. The dealership group also announced a strategic investment in online used-car retailer Vroom.

Customers could someday work with avatars to finance with Daimler

Through Daimler Financial Services' investment in Soul Machines, a developer of emotional intelligence for use in machines and digital avatars, customers may be able to make their purchase and finance decisions with advice from an avatar.

Overcoming interest rate objections

As interest rates continue to climb, car buyers are taking notice. And many of them are objecting to rates offered by dealerships.

Counter revolution: Rental agencies explore mobility frontiers

Rental car companies are partnering with some mobility players, acquiring others and leveraging their scale and expertise to play a key role in the future of transportation.

AutoNation: Which new products need boost?

Next year, AutoNation will be ready to hand off its brand extension strategy to a new leader and decide in which elements of the brand extension to invest its capital and management expertise.

Dealers' eyes 'wide open' on mobility shifts

Dealers are expecting a steeper decline in personal vehicle ownership in the next five years than consumers, but they're not afraid of the change, according to Cox Automotive.

Keeping disruption in perspective

Big shifts are coming to the auto retail world, and dealers say they're getting ready for them. But don't fall for all the fantastical forecasts you hear, they caution.

NADA's Lutz gives a word of caution on 'hype'

"Question the hype." That's Wes Lutz's advice on prognostications of how primary transportation models will change.

At Faulkner, choose your own path

At Faulkner Subaru Harrisburg, a robust training program keeps employee morale high and turnover low.

F&I product reviews: Rare but a potential sales tool

An F&I product sales boost may lie in the keystrokes of existing customers.

NADA chairman questions assumptions on transportation change

Wes Lutz, chairman of the NADA, cautioned the auto industry -- and the press that covers it -- to take the prognostications of how primary transportation models will change with a grain of salt.

Sears' Lampert continues to trim his stake in AutoNation

UPDATED: 10/4/18 4:15 pm ET - adds stock close

Sears CEO Eddie Lampert has been selling off shares in AutoNation as his troubled Sears retail chain braces for a potential bankruptcy.

Does Connecticut amendment on lending violate U.S. discrimination laws?

An amendment to the Connecticut Retail Installment Sales Finance Act requires auto lenders -- and possibly F&I managers -- to ask applicants in the state for their race, ethnicity and gender. Some, including the state's banking commissioner, wonder whether asking such a question could violate federal discrimination laws.

How America's auto retail giants transformed and navigated the recession

In two tumultuous days in September 2008, Lehman Brothers and mega-insurer AIG collapsed, and Bank of America acquired Merrill Lynch, which was on the verge of sinking. The Wall Street panic and credit crunch that ensued devastated the U.S. auto industry. Apocalypse loomed. The publicly traded titans of American auto retailing were gravely exposed. One question stood above all: Could they avoid b

Customer experience supplants lowest price at Hyundai

As interest rates rise and many captives and their automaker parents dial back on auto loan and lease subvention, Hyundai is focusing on the best customer experience rather than the lowest price.

New Ford Credit CEO focuses on dealers, fintech

UPDATED: 9/10/18 11:16 am ET - corrected

In his first year as Ford Credit CEO, David McClelland has focused on dealer relationships, fintech solutions and affordability.

Most recent car buyers deem F&I process transparent

Despite the stigma surrounding the F&I manager role, most consumers surveyed find the F&I process to be transparent.


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