Our Staff

Jackie Charniga

Retail / Finance & Insurance reporter
Address: 1155 Gratiot Ave.
48207 Detroit
Phone: 313-446-6047
E-Mail: jcharniga@crain.com
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Recent authored articles

Automakers, listen to your captives

Automakers should listen to their captive finance companies about which incentives would best move metal off dealerships' lots.

Financing concerns weigh on auto dealers in Q4, Cox survey finds

Alongside affordability challenges, high interest rates and difficulty obtaining credit for customers have clouded dealers' typically rosy outlooks, according to Cox Automotive's Dealer Sentiment Index survey.

Dealerships and their F&I departments make strides toward a culture rooted in ethics

Ethical practices in automotive finance have evolved significantly in recent decades, with a boom in automotive retail regulations. Automotive News explores this evolution in this special section.

Affordability worries put dealers in a gloomy mood

Affordability challenges have auto dealers worrying more about business as they look toward 2019.

'Tax-refund season could be a disaster this year'

Cox's chief economist warns dealers to be conservative on inventory next spring as changes to the tax law may significantly reduce refunds in 2019.

Is it fair to reward for doing the right thing?

When it comes to compensating for compliant behaviors, should F&I managers be incentivized?

How the auto compliance industry was born

An investigation almost 20 years ago of suspected criminal activity at Gunderson Chevrolet, one of AutoNation's largest dealerships, shook the automotive world and led to today's compliance practices in the auto industry.

Some dealerships stray from the title of F&I manager

Whether it's better for mitigating sales resistance from customers or preventing cash-buyer confusion, some dealerships stray from the traditional title of finance and insurance manager.

F&I managers use Facebook for support

In 2009, a Facebook group was launched to help educate F&I managers on ethics and compliance. The intention to build an online community of experts, educators and comrades was a way to reach those in need of guidance without charging a fee.

It's not the money; it's how you make it

As new-vehicle margins continue to melt away, structuring a pay plan that rewards the F&I department but still ensures the job is done ethically and legally is one of dealers' greatest challenges, auto retail experts said.


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