HOW TO HIRE
How store beefed up hiring, retentionFeb. 13
Enterprise maps out a road to successFeb. 13
How to keep millennials? Keep them engagedFeb. 13
Fighting store churn: Engagement, empowerment good places to startFeb. 13
Big or small, size can be a hiring advantageFeb. 6
Building a diverse staff requires a dealer pushFeb. 6
Many young minorities and women aren't aware of the opportunities in auto retail and never take a serious look at the business. Champions of diversity within the industry say this has to change if dealerships ever expect their employees to reflect the communities they serve.
Having diverse staff is a business booster for one dealership groupFeb. 6
In the Dallas-Fort Worth market, a melting pot of different cultures, the Mac Churchill stores have made hires to accommodate the diverse backgrounds of its consumers. Management believes the more diverse staff has been able to close deals that the store wouldn't have previously gotten.
At small group, hiring is like stocking a bullpenFeb. 6
Cross-training boosts resources and teamworkJan. 30
By cross-training the dealership staff, most experts say, dealerships have more resources and expertise in their stores. And by zeroing in on a shared goal, the staff can create a more effective transaction process.
Customer experience imperative drives changes in hiringJan. 30
SECOND IN A FOUR-PART SERIES: Dealership pay plans and job descriptions are changing amid a growing realization that a positive customer experience comes from flexible employee hours and an atmosphere of teamwork.
Profit gap lets best stores out-hire the restJan. 23
Turnover set off alarm bells at Toyota storeJan. 23
Employee turnover costs dealers billionsJan. 23
FIRST OF A FOUR-PART SERIES: When look-alike stores sell the same vehicles at roughly the same prices, only the people distinguish one dealership from another. Yet very few dealers are good at hiring and retaining employees. It's costing the industry billions of dollars a year.