New Honda boss on joining the auto business, avoiding incentives, staying in Calif.June 4
American Honda's new automobile division chief, Henio Arcangeli Jr., has spent his first six months on the job meeting ambitious dealers, balancing supplies of the Accord and CR-V and keeping a tight rein on spiffs at a company where the bar is high.
'Old-time' car guy Larry Dominique preps PSA's new era of retailingMay 21
Former Nissan and TrueCar executive Larry Dominique is devising PSA's decade-long return to the U.S. with a focus on mobile apps, car sharing and a possible retail network in which dealers could “actually make a profit” on new-vehicle sales.
Toyota's Lentz on sticking with cars, avoiding pickup overbuilds, being ready for EVsMay 14
Toyota North America CEO Jim Lentz says the automaker is eyeballing opportunities in passenger cars as rivals exit the segment. He also explains why there may be comfort in a shortage of Tacoma pickups and why being a laggard in EVs now won't hurt in the long run.
How to make videos that stand outOct. 2, 2017
Keeping Saabs on road with original parts, serviceApril 16
Saab may be dead, but it has loyal fans who strive to keep their cars in pristine condition. Orio North America is keeping those aging cars on the road with original equipment parts and a network of official service centers. Along the way, Orio is coming up with innovative ways to make its parts stand out, to leverage Saab's engineering know-how, and to keep its customers for life.
Honda store's oil-change assembly line targets independentsApril 9
Motorcars Honda was losing oil-change customers to speedy independent garages. That's why the Cleveland-area dealership built a 100-foot-long, express-service assembly line. Executives say the process of pulling cars through service is slashing wait times, providing greater transparency to clients and feeding more work into the main shop.
Akio Toyoda: If we don't change, we won't growNov. 6, 2017
Toyota President Akio Toyoda feels the pressure of steering his company through a rapidly transforming industry where new entrants and technological advancements are forcing the family scion to rethink an 80-year-old business. As a result, he's betting on alliances and investments in areas from fuel cells to artificial intelligence. One thing the 61-year-old sees enduring through the decades is people's “friendship” with their cars.
Mazda CEO: U.S. plant, product blitz and customer satisfaction will revive brandNov. 22, 2017
Mazda CEO Masamichi Kogai says the company is preparing for ‘a new era’ that begins with a product blitz in 2019 and follows with the opening of its joint U.S. plant with Toyota in 2021. Kogai believes those efforts, along with a renewed focus on customer loyalty, will stimulate Mazda’s U.S. sales.
GM’s Ammann on decisive decisions, autonomous vehicles and shareholder valueDec. 11, 2017
Why more dealerships are speaking 'everybody's language'June 11
Mercedes-Benz of Novi in suburban Detroit is one of a growing number of U.S. auto retailers touting multilingual staffers who can effectively communicate with an increasingly diverse customer base. The effort to remove language barriers is changing the way the store hires talent, enhancing the buying process and improving the dealership's bottom line.
Honda's Hachigo on boosting partnerships, light-truck production and U.S. salesDec. 25, 2017
Honda CEO Takahiro Hachigo prefers partnerships, not capital tie-ups, as the company tackles a rapidly changing auto industry. In the near term, Hachigo is focused on increasing light-truck production to help lift Honda's U.S. sales in 2018.
Honda store's push to 'pull' cars through serviceFeb. 15
Motorcars Honda in Cleveland Heights, Ohio, has built a service assembly line to provide customers with a speedy and transparent experience at a 'competitive' price. The express drive services roughly 30 cars per hour and helps prevent clients from drifting away to independent shops for routine maintenance.