VW's Diess on U.S.: We didn't listen enoughNov. 12
How do you explain VW's struggles in the United States, where the brand once reigned as import champion? New CEO Herbert Diess says the German company was out of touch with the U.S. market. Handing authority to Long Island native and former Audi U.S. boss Scott Keogh will mark a big step toward a comeback.
Volvo Cars CEO on trade spats, 'humbling' lessons from TeslaNov. 26
Chinese-owned Volvo Cars has been transformed in recent years under CEO Hakan Samuelsson. It's revamping its product lineup, securing roots in the U.S. and making a big push into electrification with lessons from Tesla. And despite new trade friction, Samuelsson expects Volvo to post its fifth straight year of record global sales in 2018.
New Honda boss on joining the auto business, avoiding incentives, staying in Calif.June 4
American Honda's new automobile division chief, Henio Arcangeli Jr., has spent his first six months on the job meeting ambitious dealers, balancing supplies of the Accord and CR-V and keeping a tight rein on spiffs at a company where the bar is high.
'Old-time' car guy Larry Dominique preps PSA's new era of retailingMay 21
Former Nissan and TrueCar executive Larry Dominique is devising PSA's decade-long return to the U.S. with a focus on mobile apps, car sharing and a possible retail network in which dealers could “actually make a profit” on new-vehicle sales.
Toyota's Lentz on sticking with cars, avoiding pickup overbuilds, being ready for EVsMay 14
Toyota North America CEO Jim Lentz says the automaker is eyeballing opportunities in passenger cars as rivals exit the segment. He also explains why there may be comfort in a shortage of Tacoma pickups and why being a laggard in EVs now won't hurt in the long run.
Keeping Saabs on road with original parts, serviceApril 16
Saab may be dead, but it has loyal fans who strive to keep their cars in pristine condition. Orio North America is keeping those aging cars on the road with original equipment parts and a network of official service centers. Along the way, Orio is coming up with innovative ways to make its parts stand out, to leverage Saab's engineering know-how, and to keep its customers for life.
Honda store's oil-change assembly line targets independentsApril 9
Motorcars Honda was losing oil-change customers to speedy independent garages. That's why the Cleveland-area dealership built a 100-foot-long, express-service assembly line. Executives say the process of pulling cars through service is slashing wait times, providing greater transparency to clients and feeding more work into the main shop.
Chinese dealers aim to learn from, invest in U.S. dealership groupsDec. 10
As new-vehicle sales cool in China, dealers are turning to their highly-respected U.S. counterparts to learn how to create additional revenue streams in stores while preparing for potential investments in the American market.
Why more dealerships are speaking 'everybody's language'June 11
Mercedes-Benz of Novi in suburban Detroit is one of a growing number of U.S. auto retailers touting multilingual staffers who can effectively communicate with an increasingly diverse customer base. The effort to remove language barriers is changing the way the store hires talent, enhancing the buying process and improving the dealership's bottom line.
Honda store's push to 'pull' cars through serviceFeb. 15
Motorcars Honda in Cleveland Heights, Ohio, has built a service assembly line to provide customers with a speedy and transparent experience at a 'competitive' price. The express drive services roughly 30 cars per hour and helps prevent clients from drifting away to independent shops for routine maintenance.
How subscriptions spice up the auto retail experienceAug. 13
A member of Prime Motor Group's vehicle subscription program in suburban Boston can move a kid to college with a Ford pickup and 'flip' to a Porsche for a night on the town within a matter of hours. That variety is one reason why Prime CEO David Rosenberg and other retailers across the country believe subscription services can be a viable alternative for customers who favor flexibility over buying or leasing a vehicle.
How to 'stock smart' during the off-lease floodFeb. 26
Matick Auto Group in suburban Detroit analyzes historical sales data, gross profit opportunities and existing inventories to ensure the used vehicles it buys are sold within an average of 30 days. The strategy is becoming increasingly important as a tidal wave of off-lease vehicles and rising interest rates put pressure on used-car prices.